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Because We Care
At Poppy & Pea Trading Post, we want to give our customers the most incredible shopping experience, one that makes your event planning journey fun and stress free. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. We strive to be your premium custom event supply vendor of choice, for all of your celebrations. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
SHIPPING AND DELIVERY
What You Need to Know
'Artisan Boutique' and 'Custom Shop' Products will be changed a flat shipping rate within Canada. International shipping is available but will be calculated based on weight and size. We strive to have products delivered within 10 days of the shipped date but due to on-going issues with currier services this cannot always be guaranteed, we apologies in advance should any issues arise but do not claim responsibility for issues involving a third party.
Shipping charges for "celebration kits" are based on the number purchased and the shipping destinations. In most cases this is a flat rate based on a fix number of kits, pending they are shipped within Canada.
Custom event boxes are flat rate shipped within Canada. As a Niagara based business, we offer free delivery of our custom event boxes within the Niagara area. This is an optional shipping method for customers, as it is only offered on a weekly basis.
OUR RETURN & REFUND POLICY
Everything You Need to Know
We offer a 24-hour refund on all Custom Event purchases. After this window of time has closed, all purchases are final. Should there be an issue with damages, product quality or missing items, please submit an inquiry. Customer service is tantamount to P&P and we want to ensure that you are 100% happy with your event.
Artisan Boutique & Seasonal Pop-Ups
All products from the P&P Artisan Boutique may be returned for a full refund 10 days from the day of delivery. All products must be returned in their original state. A refund in the full amount will be issued onto the original payment method upon receipt of the returned items.
All custom shop products are final sale. Customers will be asked to review design requests upon submission. Any disputes to design will be referred back to the agreed upon design. Should it be assessed that an error was made on behalf of LTP, we shall reimburse the cost of the items or issue a replacement.
Your Data is Secure
We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.
Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.
Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure
Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.
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